The AI-powered ngDesk 2.0 is coming this May!
Since our earliest days, we had our sights set on revolutionizing help desk software into an all-in-one platform using cutting-edge technology. Now we’re happy to announce this vision is nearly here!
This May, ngDesk will unveil its biggest update yet: a fully streamlined business management solution that seamlessly combines all of your operations into a single platform, bolstered by cutting-edge artificial intelligence, live chat, and phone support!
Artificial Intelligence
Your business is about to get a whole lot smarter with ngDesk’s AI integration. This new vision will revolutionize the help desk with fully streamlined operations that sync all aspects of your business from a single location in addition to AI-powered chat, phone, and email.
Processes
Easily create AI-powered tools to enhance the customer experience from initial inquiry to placing an order with our intuitive Processes wizard.
Full Customization
Custom forms and workflows allow for complete customization and management of your business operations and customer support
AI Support
Offer next generation customer support with phone, email, and chat powered by IBM’s AI Watson that learns from each interaction for ever-improving support.
On-Demand Support
Offer real-time, on-demand support when and where your customers most need it with ngDesk’s customizable phone support and free live chat.
AI-powered versions of chat and phone are also available!
Live Chat
Build better customer relationships faster with our free customizable live chat complete with a full chat history and unlimited agents.
Phone Support
A fully customizable Interactive Voice Response with touch tone menus, conference call support, and your own phone number.
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