Version History

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A complete history of ngDesk’s evolution.

ngDesk has undergone a number of changes since its inception and continues to evolve. Read below for our numerous iterations, and stay tuned for what we have in store for the future!



  • ngDesk Analytics added to track more data in more ways than ever before! Replaces dashboards to unify data tracking into a more powerful tool.


  • Page Customization added.
  • Web Widget added to Company Settings


  • API now supported! Find it in Company Settings.
  • Web Widget code and instructions added to ngDesk web application. Find it in Company Settings.
  • UI fixes.


  • Customize your theme in ngDesk with Page Customization, located in Company Settings! Change all colors and even add your own logo!
  • UI fixes.

Version 0.0.9

  • Email forwarding fixed.
  • Add all admins and all agents to actions that send emails.
  • UI fixes.
  • Bug fixes.

Version 0.0.8

  • New Schedule view.
  • Day-specific restrictions for Schedules.
  • Bug fixes and minor UI changes.
  • Triggers, Monitors, and Service Level Agreements now grouped under Business Rules menu.

Version 0.0.7

  • Links to Documentation added to Mobile App.
  • Removed “Add New Ticket” button from individual ticket page.
  • “Getting Started” link added to bottom of sidebar.

Version 0.0.6

  • Mobile App added!
  • Forms added.
  • Workflows added.
  • Create New Ticket bug fixed that forced users to log back in to create another ticket.

Version 0.0.5

  • Tabs added to Manage Users table: Stats.
  • Manage Tags page added.
  • Icons updated and added where missing.
  • Triggers added.
  • Monitors added.

Version 0.0.3

  • Approvals added to sidebar.
  • Ticket Dashboard added.
  • Reporting Dashboard added.
  • Contact Us updated: Type added to allow sender to specify message type.
  • SLAs fixed.
  • View Tickets table now customizable.

Version 0.0.1

  • Manage User table added.
  • Contact Us page added.
Last Updated On February 01, 2018
By | 2018-02-01T16:12:06+00:00 November 1st, 2017|Settings|4 Comments

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  1. zand October 15, 2017 at 7:59 am - Reply

    Unfortunately, I can not find Forms & Workflows, how do you do?

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