Key factors to look for in a help desk software
Whether you are looking for a new help desk software solution or are switching to a new system, the process can be challenging. There are dozens of help desk software out there that say they’re the best software for your business. However, how can each one address your overall organizational needs fluently? Knowing what you want from a help desk is important because it’s the key for long-term business goals being met. Beyond that, what do you really need to look at when deciding on a help desk software? Check out these three key factors to look for in a help desk software.
Money, Money, Money
Help desk software that are currently on the market come at various prices, which could spell a problem if your company is tight on funds. Choosing a help desk that works around or under your budget can be tricky, as most software have limited features for their low-cost tiers. Budget woes will appear frequently when looking for help desk software solutions at a low cost. ngDesk, on the other hand, offers a complete help desk system with premium features at no cost to users. Never let budget fears get in the way of your help desk operation needs with ngDesk.
Who we are
Standing out from other organizations is a must if you want to both attract new customers and help them recognize who you are. Choosing a help desk that can be branded with your organization’s logo, slogan or any other identifiable pieces can make all the difference when showing company pride in responding to support requests. ngDesk gives you the opportunity to design and personalize your help desk to mimic the overall branding of your organization. Transform from generic email messages that are plain and customize your help desk into a personalized and professional interface.
Tracking customer support performance through help desk software requires consistent monitoring. Having an analytics feature working in sync with your help desk both identifies and tracks user activity. From agent customer satisfaction surveys to daily ticket resolution rates, measuring the entire landscape of your business can be analyzed in real-time data. With ngDesk, reporting and analytics is included free with every account. When searching for a help desk, locating a software that has an analytics feature will help you to plan effectively for the future of you company.
ngDesk 2.0 is slated to release this summer. Get ready to see the three key factors to look for in a help desk software in action.
If you have any other questions concerning why ngDesk offers free and reliable web help desk to clients, or if you want a quick introduction to ngDesk, we encourage you to sign up for a free 1-on-1 screen share session with an ngDesk pro. Or you can dive right in with your very own free ngDesk account. All you need is an email address!