How ngDesk Live Chat will benefit your apartment community
When scrolling through a company’s contact page attempting to reach them, the list of common available options you are given are limited to a toll-free number and email support. Now, many businesses, from retail to hospitality, are offering live chat as a new alternative to traditional support systems. One industry that is currently implementing live chat into their business is apartment communities. Live chat can be efficient for apartments in many ways, from creating leads to improving residential relations. Let’s look at how ngDesk Live Chat will benefit your apartment community.
Attract prospective tenants
Finding a new home can be cumbersome for some individuals. From visiting potential locations to filling out applications, it can be a day’s work. One of the main benefits of live chat is that it enables you to reach potential tenants through your website. Clients, especially those out-of state, can receive information on available units, various floorplans, the community as a whole and more. Live chat also makes it easier to set up appointments to tour the property in person. At a glance, live chat can help boost rental occupancy rates for your apartment community, thus increasing your overall profits.
Nurture residential satisfaction
As an apartment community, the main goal is to ensure that residents’ needs are met in a timely manner. Live chat can serve as a streamlined system, which can fulfill maintenance requests, respond to residential complaints and reserve clubhouse and/or business center for resident use. Essentially, live chat allows leasing agent(s) to be available during after hours when residents are in need the most . With live chat, happy residents equals a very happy community.
Looking at the big picture
Many surveys have shown that most individuals prefer web-based communication services, such as live chat, than that of phone. Having live chat for apartment communities decreases the daily volume of office phone calls received. Live chat also helps to reduce a single trip to an apartment community just to receive basic information or to ask a few questions. Furthermore, live chat increases the chance that apartment seekers will chose your community and that current tenants will renew their leases for another year.
ngDesk AI Chatbot, which will provide free live chat support for users, is slated to be release in the coming months. Coming soon, you can prepare to experience how ngDesk Live Chat will benefit your apartment community.
If you have any questions or if you want a quick introduction to ngDesk, we encourage you to sign up for a free 1-on-1 screen share session with an ngDesk pro. Or you can dive right in with your very own free ngDesk account. All you need is an email address!