ngDesk’s mobile app allows your agents and customers to manage tickets they’re notified about via SMS, push, email, or call so there’s never a lag in support no matter where they are or what device they’re using.
With the ngDesk mobile app, you can:
Stay informed on all the latest news with SMS, push, email, and call notifications
Continue the conversation with in-ticket messaging
Reassign tickets to another agent or admin so the process never stalls
Change the status of a ticket to keep customers and colleagues in the loop