Free Proprofs live chat alternative: build customer loyalty with ngDesk live chat
What is the number one factor that determines your company’s success? For starters, it is not what you offer as a company. Rather, it’s your customer relationship management skills. One element of customer relationship management is how you communicate with your customers that are domestic and international. Utilizing live chat is a milestone step towards obtaining both customer gratification and retention. However, how can you enhance live chat to give customers a refreshing experience? What are other live chat software currently available that are efficient than that of ProProfs? Lets’ look at the free ProProfs live chat alternative with ngDesk.
Multilingualism as a road map
English, Spanish and Mandarin. Those are some of the most commonly used natural language. Incorporating multiple languages to your live chat is necessary to build international customer relationships and to increase global sales. ngDesk offers several live chat languages, such as English and Spanish to communicate with customers no matter where they are, for free. Escape Proprofs, who charges plans at $39 and $99 to have multiple live chat languages. With ngDesk, reaching out to clients in different regions has become simpler and inexpensive.
Aiming for success
“How did we do today?” is just one of the many questions that companies ask after interacting with clients. Whether as a customer survey or automated phone call, businesses are often analyzing different ways to restructure their customer relationship models to both maintain and expand their customer pool. This is where live chat history comes into effect. ngDesk provides free unlimited chat history for businesses to understand communication trends and learn from customer behaviors. Growing your business as a whole should not put a hole in your checkbook. Drift away from ProProfs, who sets limitations to their live chat history.
Prioritizing speedy customer support
Whether a startup or a large business, providing effective customer support can determine future customer relationship trends for your company. Customers expect quick responses from agents when using live chat, which make availability even more important. ngDesk understands this well, which is why there is no cap to how many operators you can have for you live chat. ngDesk believes that effective customer service should not have a dollar sign placed on it, which is why we offer this feature exclusively free other than ProProfs, who maximizes the number of operators you can have per plan tier.
ngDesk AI Chatbot, which will provide free live chat support for users, is slated to be release in the coming months. Coming soon, you can prepare to experience the free ProProfs live chat alternative with ngDesk.
If you have any questions or if you want a quick introduction to ngDesk, we encourage you to sign up for a free 1-on-1 screen share session with an ngDesk pro. Or you can dive right in with your very own free ngDesk account. All you need is an email address!