Looking for a free Help Scout alternative?
Tired of that all too brief free trial period? Fed up with tiered pricing that charges you per user per month? Ready to move beyond Help Scout’s limits? Then break free with ngDesk, a complete and completely free Help Scout alternative that offers more features than Help Scout for unlimited users at no cost.
No contracts. No hoops. No red tape. All you need is an email address.
Free to work smarter.
ngDesk offers robust email management features, automated ticketing with instant notifications, and unlimited 1-on-1 support with an ngDesk pro to ensure you always have the support you need to support your customers. All free. Plus we’re adding tons of new free features all the time. Next up? Free live chat, active directory, and IVR. And by summer, we’re primed to upend traditional ticketing with AI and machine learning for a truly cognitive customer service experience that will help you work smarter and more efficiently.
Help Scout’s tiered pay-to-play pricing restricts access to their features, unless you fork over $35 per month per user. ngDesk offers all the features available with Help Scouts’s most expensive contract for free–with more features to boot. In addition to everything Help Scout offers, a free ngDesk account also includes features like SLA management, powerful analytics, instant alerts, and, coming soon, a free live chat feature to instantly connect with your customers for fast, personal support.
Why do we give away something this awesome?
In short, ngDesk is the rising tide that lifts all boats.
Our parent company, All Blue Solutions, knows a thing or three about customer service, but grew frustrated with incomplete and expensive software like Help Scout. All Blue decided to do something about this by creating ngDesk, the first complete and completely free help desk software. Since its inception, All Blue has used ngDesk in house to improve internal operations and stay on top of every customer support request–from forgotten passwords to system crashes.
While we have tons of experience in customer service and help desk software, we encourage you to share your ideas on what you need out of your ideal help desk software. The more you share, the more you’ll get. Consider it a kind of crowd-sourced help desk software powered by a global community of customer service professionals.
The more feedback we get from our users about what they look for in a help desk and what their business needs, the better we all do in our customer service operations.
Still not convinced? Let’s take a closer look at why ngDesk is the best free Help Scout alternative:
A Fast, Seamless Transition
We like to keep it simple, so we made sure ngDesk is a cinch to set up:
- Sign up with your email address for your free ngDesk account.
- Invite some folks.
- Forward your emails into ngDesk to start receiving tickets.
In no time you’ll receive instant notifications the moment a customer submits a ticket. You can even use our free web widget to add a ticket submission form to your website. With our free API, ngDesk seamlessly integrates into your existing business operations, too. And you can use ngDesk on Zapier for even more automated workflows.
If you ever need help or if you have a question or suggestion, you can always schedule a free 1-on-1 screen share session with an ngDesk pro. Schedule as many as you like! We’re always here to help.
Keep Your Data
As the best free Help Scout alternative available, ngDesk is always free and your data is always yours. You never have to worry about losing access to your account. Once you get up and running, your data is always yours and always accessible. The email synced with your ngDesk account also receives copies of ticket correspondence and updates so you have a backup record. You can even download all of your tickets into a .CSV file.
Help Scout essentially holds your data hostage by preventing access to your account the moment your contract expires. (Like the old electrician joke: We’ll be delighted to help, until you don’t pay your bill. Then you’ll be de-lighted!) ngDesk won’t ever leave you in the dark.
From multiple shared mailboxes to API to on-call schedules, ngDesk has everything Help Scout’s most expensive plan offers–only ngDesk is free. Plus, you get more features than Help Scout. Features that help you work more efficiently, keep you more organized, and keep you more informed. ngDesk Analytics, for example, is a powerful tool that tracks everything you and your team does within ngDesk to offer a micro and macro view of agent performance and customer satisfaction.
A Brighter Future
ngDesk has a very bright 2018 ahead as we plan to announce a host of smart features to upend traditional help desk software in a few months. As mentioned up top, we plan to announce a number of next generation features powered by artificial intelligence and machine learning that will help your business work smarter and more efficiently to offer a level of customer service never before possible. With features like intelligent chat, actionable analytics, and a completely overhauled ticketing system, ngDesk is leading the way into the next generation of cognitive customer service.