Live chat software has been used in a variety of industries, such as e-commerce, medical and financial services. Now, law offices are implementing live chat to reach out to individuals who are seeking to retain counsel for various legal purposes. Choosing the best live chat system for your firm can be based on factors, such as cost, productivity and its effect on clients. However, ngDesk live chat is a free system that will change how your office functions and client list. So how can ngDesk help you? Let’s look at the best free live chat solutions for law service.
Conquering cases one-by-one
There are a variety of reasons for why individuals would seek a lawyer for. From divorce, auto and criminal matters, each area brings various emotions and the need for competent lawyers and easy-to-reach service. Clients want quick assistance to potential legal representation, which is why live chat is the untapped solution. Live chat addresses both the immediacy and importance of an individual’s unique situation no matter how big or small. Live chat helps to identify each individual’s situation in real-time and reach out to them for additional support. Eliminate manual web forms and phone call backs with live chat to tackle incoming cases as they arrive to your screen.
The legal process can be a daunting task not only for current and potential clients, but also for lawyers and support staff. Firms can often be slammed with a heavy caseload and, at times, may not be able to return messages from prospective clients. So, how could you solve this dilemma? Well two words, live chat. Live chat acts as a virtual receptionist during or after business hours to get general information about individuals’ specific case. In turn, the intake process is simplified and turned over to lawyers to take on cases, should clients have a strong one. If you want to change how your law firm runs and the pace in which clients’ cases are taken on, then live chat is the only way to go.
Raising the bar
Not all law firms use live chat, which can be difficult for individuals who are seeking legal assistance. Sure, potential clients can pick up the phone and dial your office to talk to a representative. However, phone calls can often be ignored and make for bad experiences for clients. Live chat enables you to make a great impression on those who need a resolution to their situation. Utilizing live chat increase the chances that current clients will refer others to your firm, thus elevating client base. With live chat, satisfied clients lead to a prosperous firm with more networking opportunities.
ngDesk AI Chatbot, which will provide free live chat support for users, is slated to be release in the coming months. Coming soon, you can prepare to experience the best free live chat solutions for your law firm with ngDesk.
If you have any questions or if you want a quick introduction to ngDesk, we encourage you to sign up for a free 1-on-1 screen share session with an ngDesk pro. Or you can dive right in with your very own free ngDesk account. All you need is an email address!