Best free live chat software: ngDesk vs SnapEngage
Industry practices have evolved to meet customer expectations. Once upon a time, customers called in and waited and waited. As new technology was introduced, customer service also improved, reducing customer tolerance for poor service. The more points of contact a business offers customers, the more likely a customer is willing to feel welcome and do business with that organization. One of the most effective tools a business can use to offer instant, quality customer service is with live chat software.
Finding an appropriate live chat software, however, can be a task in and of itself. Plus, many of these live chat software companies, like SnapEngage, charge high prices for relatively little return. ngDesk, on the other hand, offers a completely free live chat software with more features than software like SnapEngage.
Reliable whenever, wherever
The most successful businesses offer instant support, making live chat a vital access point to your customers and vice versa. What’s more, ngDesk offers instant notifications via email, push, text, and phone call. SnapEnage charges, at minimum, $99 per month to gain access to any of their features. And only five agents can use the chat at a time. ngDesk offers unlimited agents because five may not be sufficient. Five, after all, is a rather arbitrary number, and may not be suitable to offer comprehensive and effective support. With ngDesk, you can keep track of updates whether at your desktop or on the go with mobile notifications. With your free ngDesk account, you will gain instant access to the live chat so you can seamlessly add ngDesk live chat to any of your websites.
Infinite options and possibilities
Assisting customers with live chat is not the only purpose ngDesk is preferable to SnapEngage. Along with our free live chat, you’ll also get the entire suite of free help desk features that SnapEngage requires you to purchase separately. ngDesk was initially created in-house for our parent company All Blue Solutions (who also pays the bills!) because All Blue ran into many glitches after patching together various leading but incomplete software solutions, that we decided to create an all-in-one solutions to address this void in business and customer relationship management.
In the pursuit of putting total control in the hands of users (us included, since we still use ngDesk in house), we also made ngDesk live chat completely customizable for white labeling and to ensure it was powerful enough to fill any gap and meet any need. From custom colors to personal welcome messages to using multiple iterations of the chat for different sections of your website, we wanted to make ngDesk as flexible and useful as possible.
Trusted system at no price
Live chat software companies, such as SnapEngage, tend to charge their users an outrageous rate to use their software–for SnapEngage, only 5 agents can be part of the $99 per month plan they offer, and anything beyond that they consider enterprise, which is slang for expensive. ngDesk avoids this pricing issue altogether by offering unlimited agents and unlimited customization for free, again because our parent company uses it in-house and pays the bills. (Our main draw for offering it for free is to get customer feedback and make the software better for all users–us included.)
Step away from the trap of paying $99 or more for live chat with limited features. Your business deserves only the highest quality live chat software for the lowest–that is, zero-cost, which is why ngDesk is the only solution and the best free live chat software.
ngDesk AI Chatbot, which will provide free live chat support for users, is slated to be release in the coming months. Coming soon, you can prepare to experience the Best free live chat software with ngDesk.
If you have any questions or if you want a quick introduction to ngDesk, we encourage you to sign up for a free 1-on-1 screen share session with an ngDesk pro. Or you can dive right in with your very own free ngDesk account. All you need is an email address!