Best free Live Chat alternative: ngDesk
One of the more popular forms of multichannel communication these days is live chat, which allows customers and business to connect instantly and in real time. The benefits of live chat are many, such as boosting web traffic and increasing revenue. That said, who wouldn’t want to use the best free live chat alternative on the market?
ngDesk is more than a free help desk software because it now features a free live chat feature. Consider this when paired with another live chat software like LiveChat, whose prices range from $19 a month to $1788 a year per agent, since some “cheaper” prices require annual contracts.
ngDesk, on the other hand, is 100% free since our parent company, All Blue Solutions, uses ngDesk in-house for their IBM managed service–and pays the bills. How, exactly, does ngDesk stack up against LiveChat?
Social media integration
It is no secret that millions of Americans are enjoy visiting social media sites like Facebook and Twitter numerous times a day–so much so that it’s become an essential element of doing business in the 21st century. ngDesk understands the need for business to reach customers beyond their main website, which is why we include our live chat feature for free with every ngDesk account. Live chat is a great addition for businesses to add on their social media pages because it is easier for them to attract and assist customers. With ngDesk, you can now do this for free, instead of paying LiveChat anywhere from $16 per month to $1788 a year per agent. ngDesk’s free live chat alternative will help optimize and centralize your business operations.
Keep your customers in the know with notifications from the ngDesk mobile app. Whether it is a simple ring or a push alert, customers will now have mobile alerts and in-app notifications when an agent responds via live chat. ngDesk live chat works to bring updates to your customers, whether they are on a desktop or mobile device. Notifications should not have to come with a price tag, either, which is why ngDesk is the best free live chat alternative available because it makes it even easier for your business to keep in contact with your customers.
Address individuals personally
One of the first rules of effective customer service is greeting customers as they appear, whether it’s online or face-to-face. ngDesk allows you to customize your live chat to align your branding with ngDesk’s free live chat alternative as well as serving as a kind of concierge helping the customer along their journey of learning about your company. In short, ngDesk’s live chat is yet another tool, albeit an important one, to help build a relationship with a customer by offering them information the moment they need it, reducing bounce rates and increase opportunities for closing a sale and upselling. Never pay for basic chat customization with LiveChat when you can sign up with ngDesk, the best free Live Chat alternative that eliminates pricing barriers. You get more features, not to mention ngDesk’s suite of free help desk software features for an all-in-one business solution at no charge.
ngDesk AI Chatbot, which will provide live chat support for users, is slated to be release in the coming months. Coming soon, you can prepare to experience the best free live chat alternative ngDesk.
If you have any questions or if you want a quick introduction to ngDesk, we encourage you to sign up for a free 1-on-1 screen share session with an ngDesk pro. Or you can dive right in with your very own free ngDesk account. All you need is an email address!