The importance of branding your help desk

  The importance of branding your help desk Operating a business that’s either a start-up or a small growing business requires many hats. From generating leads to managing employees, some aspects of your business can tend to be overlooked due to other important priorities taking front seat. Yet, branding should not be one of those [...]

By | 2018-06-27T18:10:20+00:00 June 27th, 2018|Uncategorized|0 Comments

Key factors to look for in a help desk software

Key factors to look for in a help desk software Whether you are looking for a new help desk software solution or are switching to a new system, the process can be challenging. There are dozens of help desk software out there that say they’re the best software for your business. However, how can each [...]

By | 2018-06-25T18:15:03+00:00 June 25th, 2018|Uncategorized|0 Comments

Best practices for measuring help desk customer satisfaction

Best practices for measuring help desk customer satisfaction Customer satisfaction is of essence for most businesses, as it helps them to fully understand their clients. Because of this, business have started to place great emphasis on customer feedback in the form of surveys. Surveys are a trouble-free way to gather and analyze a customer’s attitude [...]

By | 2018-06-22T18:22:06+00:00 June 22nd, 2018|Uncategorized|1 Comment

3 signs you need a more effective help desk software

3 signs you need a more effective help desk software Help desk software is an important asset to many companies, regardless of size or industry, because it makes responding to requests faster and reduce manual processes. Simply put, a help desk can make business operations straightforward and more productive. However, what if your help desk is [...]

By | 2018-06-20T18:41:57+00:00 June 20th, 2018|Uncategorized|0 Comments

How HIPAA Compliance works with help desk software

How HIPAA Compliance works with help desk software Many industries, such as pharmaceutical and government, have their own set of  policies and regulations that they abide by concerning laws and ethics. The healthcare industry is no different, with their adoption of the Health Insurance Portability and Accountability Act (HIPAA). This act protects the personal health [...]

By | 2018-06-18T20:04:42+00:00 June 18th, 2018|Uncategorized|1 Comment

How a help desk can improve dating app user experience

How a help desk can improve dating app user experience In the past few years, dating websites and apps have become an increasingly popular way for individuals to find relationships. A survey conducted in April 2017 revealed that 84 percent of dating app users were utilizing such services to find companionship. With more individuals turning [...]

By | 2018-06-15T18:45:34+00:00 June 15th, 2018|Uncategorized|0 Comments

How a help desk can improve gaming experience

How a help desk can improve gaming experience Fortnite, Call of Duty and NBA 2k series. Those are three of the most popular games played by thousands of gamers worldwide in 2018. Gaming has become increasingly popular in the past couple of years, with the rise of streaming sites, such as Twitch and YouTube. With [...]

By | 2018-06-11T20:16:22+00:00 June 11th, 2018|Uncategorized|0 Comments

Popular free web help desk software alternative: ngDesk

Popular free web help desk software alternative: ngDesk In our past series of alternative help desk and live chat software posts, we have highlighted many companies who provide customer support solutions that, at the end of the day, are unproductive and costly. We have touted how ngDesk is the only practical solution to all your [...]

By | 2018-06-08T19:54:16+00:00 June 8th, 2018|Uncategorized|0 Comments

Prioritize your helpdesk software security

Prioritize your helpdesk software security We all know that a help desk  is one of the most common ways to reach an organization. However, it may not be known that a help desk  is the shortest way to enter your network and steal information. This may sound frightening when thinking about the possibility of this [...]

By | 2018-06-06T20:15:03+00:00 June 6th, 2018|Uncategorized|0 Comments

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