5 Ways to Show Your Customer Appreciation

5 Ways to Show Your Customer Appreciation Happy Thanksgiving! This Thanksgiving we thought it fitting to share ways you can show your customer appreciation for their support. The key is surprise. Surprising a customer with goodwill requires attention and time, but, if done well, wins that customer over for life. This list is, of course, [...]

By | 2017-11-27T14:13:35+00:00 November 23rd, 2017|Uncategorized|0 Comments

Free Help Desk Software API Support

Free Help Desk Software API Support Now Available! Right off the heels of releasing our brand new Page Customization and White Labeling features, ngDesk is excited to announce the most recent addition to our free help desk software API support! Plus, we have made it even easier to add our free web widget to your [...]

By | 2017-11-28T13:39:58+00:00 November 21st, 2017|Uncategorized|0 Comments

Meet Customer Needs with Great Customer Service

Meet Customer Needs with Great Customer Service ngDesk's next generation ticket management was designed by a service company to help other customer service teams meet customer needs with great customer service by building a reputation for fast, dependable support. ngDesk's ticketing system is powerful and flexible with features that keep you on top of your [...]

By | 2017-11-16T20:12:24+00:00 November 16th, 2017|Uncategorized|0 Comments

New Ways to Collaborate on Help Desk Support

New Ways to Collaborate on Help Desk Support ngDesk brings you new ways to collaborate on help desk support with free features like a shared inbox and in-ticket messaging—all while letting you keep your old email address. Traditional email inboxes are not shared, which isn't conducive to a collaborative culture because a colleague runs the [...]

By | 2017-11-14T17:55:36+00:00 November 14th, 2017|Uncategorized|0 Comments

Free IT Service Desk Software

Free IT Service Desk Software From a server fire to a system crash to a locked account, problems that arise in IT customer support are often critical and demand immediate attention. Free IT service desk software is equally critical for quick solutions by the best people for the job. ngDesk was born after our parent [...]

By | 2017-11-14T17:57:00+00:00 November 9th, 2017|Uncategorized|0 Comments

Best Help Desk Software for Small Business

ngDesk: the Best Help Desk Software for Small Business Looking for the best help desk software for small business on the market? Of course you are. Running a small business is challenging and you need all the help you can get! We're here to help. Whether you own a bakery, roofing company, or office supply [...]

By | 2017-11-07T20:18:22+00:00 November 7th, 2017|Uncategorized|0 Comments

New Help Desk System Features!

New Help Desk System Features ngDesk is excited to announce our brand new help desk system features for a complete aesthetic overhaul to the next generation platform you know and love! Introducing Page Customization! Page Customization grants you new options on how to brand your personal ngDesk domain with your logo and custom company colors [...]

By | 2017-11-02T19:31:05+00:00 November 2nd, 2017|Uncategorized|0 Comments

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